Booking Terms

1. Business Details

PANDEMI G.P.

Trading name: PANDEMI Luxury Living

28is Oktovriou 70, Rhodes 85100, Greece

Tax Reg. No (ΑΦΜ): 801011930 · GEMI No.: 146925520000

Short-Term Rental Property Registration No.: 00004000773 (Demi Suite) · 00004000912 (Pan Suite)

Email: info@pandemi.gr · Tel: +30 6978871000

2. Booking Process

Bookings are made online via the BookOnlineNow booking platform (linked from our website), or directly by email/WhatsApp. A booking is confirmed by a written message from us (email or WhatsApp) stating the dates, apartment, and total cost. There is no security deposit or card-hold policy.

3. Payment

We accept over 40 payment methods (cards, digital wallets, local methods) securely via Viva.com.

In addition to the stay price, the legally required Climate Resilience Fee (TAKK) applies: €8/night in high season (April–October) and €2/night in low season (November–March). This fee is paid separately, before departure.

4. Cancellation Policy

• Full refund for cancellation 30+ days before arrival
• 50% refund for cancellation 7–30 days before arrival
• No refund for cancellation within 7 days of arrival

For changes or cancellations, please contact us directly at info@pandemi.gr.

5. Check-in / Check-out

Check-in: 15:00 · Check-out: 11:00. Early check-in (from 13:00) or late check-out (until 13:00): €15. For a longer extension, please contact us directly — subject to availability.

6. House Rules & Maximum Occupancy

Demi Suite accommodates up to 2 adults (adults only). Pan Suite accommodates up to 3 guests total. Undeclared additional guests are not permitted.

Smoking is not permitted inside the apartments, nor are events/parties, pets, or professional photography. Full house rules are provided in the Guest Guide before arrival.

7. Guest Registration Requirements

Under Greek law, before check-in each guest must provide: Greek residents — their Tax ID (ΑΦΜ) and the lead guest's full name; international guests — their Passport or EU ID number and the lead guest's full name.

8. Limitation of Liability & Force Majeure

We make every reasonable effort to ensure the property description and amenities are accurate. We are not liable for loss, damage, or delay caused by events beyond our reasonable control (force majeure), such as natural disasters, strikes, or government measures.

Guests are responsible for any damage they cause to the property or its equipment during their stay.

9. Governing Law

These terms are governed by Greek law. The courts of Rhodes have jurisdiction, subject to any mandatory consumer-protection law.

If a dispute arises that we cannot resolve directly, you may contact the Greek Consumer Ombudsman (Συνήγορος του Καταναλωτή) — the independent alternative dispute resolution body for consumer matters in Greece: synigoroskatanaloti.gr. EU consumers can also find information on their rights via the European Commission's Consumer Redress in the EU portal.